Terms and conditions of purchase.



Transactions carried out through Crystal One E.I.R.L are subject to these terms and conditions.

It is a requirement to buy in Crystal One E.I.R.L the acceptance of the terms and conditions of sales described below. Any person who carries out a transaction on the site www.crystalone.cl, is understood to know and accept each and every one of the conditions described in these terms and conditions.


Customer registration on this site is an essential condition for purchasing products through it. To do this, the client must register on the registration page their basic data such as the identity card number,
address and telephone numbers, which will be considered reliable. Customer registration on the site www.crystalone.cl implies knowledge and acceptance of the terms and conditions of sale described in this document. The registered user may, through www.crystalone.cl, order the rectification, elimination and/or cancellation of their data when they deem it appropriate, in accordance with Law 19,628.


Once the transaction has been completed, the user may request the suspension of any promotional or advertising communication sent to their email by clicking on the link provided for this purpose.


Once registered, the customer must enter their secret password to make each purchase, which will allow personalized, confidential and secure access.
The administration of this secret key is the sole responsibility of the client. Its delivery to third parties or its use by said third parties will not imply any responsibility for Crystal One E.I.R.L. The user will have the possibility of changing the password, for which he must abide by the procedure established in the respective site.


Through this site, the steps to be followed to purchase products through this website are clearly and easily accessible to the customer. The mere fact of following the steps indicated for such purposes on this site to make a purchase, is equivalent to accepting that Crystal One E.I.R.L. has complied with the conditions contained in this point. It will also indicate the postal or electronic mail address of Crystal One E.I.R.L. and the technical means available to the consumer to identify and correct errors in the shipment or in their data.


The means of payment informed on the website itself may be used. In case of using the bank cards accepted on this site, they are subject to the existing contract between the client and the issuing Bank, without Crystal One E.I.R.L having any responsibility in relation to the aspects indicated in said contracts.


Coupons granted by Crystal One E.I.R.L as well as external ones may be used.
• If the coupons are used as a means of payment, they may be used only once and for the value corresponding to the amount of the coupon to be used.
• The discounts provided through coupons are not cumulative with each other, nor with other promotions.
• Some coupons may have limitations such as, but not limited to: amount of use, minimum consumption or expiration date.


Any acceptance of the offer will be subject to the condition precedent that Crystal One E.I.R.L validates the transaction. Consequently, for any operation carried out on this site, confirmation and/or validation or verification by Crystal One E.I.R.L, will be a requirement for the formation of consent. To validate the Crystal One E.I.R.L transaction you must verify:
a) That it has, at the time of acceptance of the offer, the products in stock.
b) That it validates and accepts the means of payment offered by the user.
c) That the data registered by the client on the site coincide with those provided when accepting the offer.

To inform the user or consumer about this validation, Crystal One E.I.R.L must send a written confirmation to the same electronic address that the user has registered accepting the offer, or by any means of communication that guarantees the due and timely knowledge of the consumer, which will be previously indicated on the same site. Likewise, the same site will inform, when appropriate, if the electronic document in which the contract is formalized will be filed and if it will be accessible to the consumer. The consent will be understood as formed from the moment this written confirmation is sent to the user and in the place where it was issued, that is, the city and commune of Santiago.


The products object of the transaction, will be sent to the client to the address that he has indicated when registering on the website, within the indicated periods that must be coordinated and requested by the client. The shipping value of the products will be the responsibility of the customer to cancel it at the time of going through the purchase payment process and it is canceled with the value of their products. It is the customer’s responsibility to enter an address with residents in the delivery deadlines and that can receive the product. If this is not the case, the Impulso company, which makes the shipments, will make 3 attempts in the following days, if even so there are no residents, the product will remain the base of products pending shipment from the city corresponding to the customer’s address.


The requirements for any exchange, return or refund are as follows:
• Request for exchange or return of money must be made within 2 months from receipt of the product, in case of deficiencies in manufacturing, processing, materials or in case it is not entirely suitable for the use or consumption for which it is intended.
• After the first 30 days from receipt of the product, no changes, returns or refunds will be made when the reasons are attributable to the customer’s personal tastes or appreciations.


They will have the purpose of validating purchase orders and improving the work of information and marketing of products and services provided by companies, in no case will they be transferred to third parties, except people or companies related to Crystal One E.I.R.L. Information contained on this site.
Crystal One E.I.R.L. may modify any information contained in this site, at any time and without prior notice, until the moment of the validation of the transaction, which will bind Crystal One E.I.R.L., subject to the validation conditions.